Optical Shop Team Leader

Maria de los Santos Health Care Center

Philadelphia, PA

Full-Time (Mon-Fri)

Salary: $52,000 annually

Benefits:

• Medical, Vision, & Dental Insurance w/ HSA & FSA options (Our benefits package is among the most robust in our field. We’re confident that our employer contributions are higher and your out-of-pocket costs are lower than most of our peer organizations or other companies you may be considering.)
• 401k w/ Match and other contributions
• Employer-paid Life Insurance
• Tuition Reimbursement
• Generous Paid Time Off
• Room for growth and development
• Work-Life Balance: We value your time. That means no weekend clinic hours.
• And more!

Organizational Stability: Even as an FQHC in a changing political and funding environment, we remain a stable, well-managed, and growing employer—a place where you can build a long-term career without uncertainty about the future.

Who we are:

For over 55 years, Delaware Valley Community Health has been driven by our mission to serve the underserved population of Greater Philadelphia. We feel there is no greater cause than helping those in need, and we welcome all who share in our beliefs to consider joining us.

At DVCH, there’s a lot of humanity in our workplace. We support each other in a friendly, dynamic, and diverse environment and treat each other like family. The work is often challenging but it’s always rewarding.

We are committed to giving our people every opportunity to succeed. We believe that investing in our employees is the right thing to do by providing quality benefits and continuous learning opportunities to enhance the professional and personal lives of our team members. If you are eager to realize your true potential while helping those in need, we invite you to explore a career with purpose and join our family at Delaware Valley Community Health.

What you will do:

We are seeking an experienced and customer-focused Optical Shop Team Leader to oversee the daily operations of our Optical Shop and support the Optometrist and Health Center Manager in delivering high-quality, patient -centered eye care.

This role combines team leadership, patient service, and retail optical expertise. The ideal candidate will guide staff, assist patients with eyewear selection, manage inventory and sales performance, and ensure an exceptional patient experience from start to finish.

The Team Leader plays a key role in advancing DVCH’s mission by providing accessible, compassionate vision care to our patients. Must be able to present a positive, enthusiastic, and tolerant demeanor while directly working with patients and other staff members.

Responsibilities includes but not limited to:

• Ensure accurate billing, insurance eligibility and processing, and payment collection  
• Manage inventory of frames, lenses, and contact lenses, including ordering, stock replenishment, and maintaining vendor relationships
• Supervise and support Optical Shop staff, including training and mentoring team members
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Manage optical lab ordering, flow of orders to and from the lab
• Educate patients on various options for both clear lenses, sunglasses, and any other needs the patient may have 
• Address patient inquiries or concerns with empathy and professionalism
• Communicate effectively with patients, doctors, other team members and administration