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Humanity is at the heart of everything we do.

Call Center Operator

Job Details

Job Ref:
2405958
Location:
Maria de los Santos Express Care, 400 W Allegheny Ave, Philadelphia, PA 19133
Category:
Customer Service
Employment Type:
Full-time

Description

Call Center Operator 

Full-Time  

Norristown, PA 

$17.92 hourly 

 Benefits: 

- Medical, Vision, & Dental Insurance w/ HSA & FSA options 

- 401k w/ Match 

- Life Insurance

- Tuition Reimbursement 

- Generous Paid Time Off 

- Room for growth and development 

Who we are:

For over 55 years, Delaware Valley Community Health has been driven by our mission to serve the underserved population of Greater Philadelphia. We feel there is no greater cause than helping those in need, and we welcome all who share in our beliefs to consider joining us.

At DVCH, there’s a lot of humanity in our workplace. We support each other in a friendly, dynamic, and diverse environment and treat each other like family. The work is often challenging but it’s always rewarding.

We are committed to giving our people every opportunity to succeed. We believe that investing in our employees is the right thing to do by providing quality benefits and continuous learning opportunities to enhance the professional and personal lives of our team members. If you are eager to realize your true potential while helping those in need, we invite you to explore a career with purpose, and join our family at Delaware Valley Community Health.

What you will do:

This position is responsible for courteously answering patient calls and scheduling medical and dental appointments. The position is responsible for completing all initial paperwork involved in patient registration and producing the encounter form which allows the patient to be examined by a provider.

JOB RESPONSIBILITIES:

  • Screens incoming patient calls
  • Answers questions from patients and forwards calls to the appropriate personnel
  • Verifies health insurance coverage and eligibility
  • Schedules, reschedules and cancels appointments
  • Completes patient referrals
  • Performs other basic medical clerk duties as requested by the Providers, Team Leaders, or Health Center Manager

COVID-19

DVCH is committed to providing a safe and healthy work environment for our employees, patients, and visitors. In effort to achieve this goal, DVCH requires all employees, regardless of position, to be vaccinated for COVID-19. If an employee is unable receive the vaccine for medical or religious reasons, a vaccine exemption form must be completed and submitted to the Employee Health Department. Medical exemptions will be reviewed and approved in coordination with the Chief Medical Officer and religious exemptions will be reviewed and approved in coordination with the Chief Human Resources Officer.

DVCH is an EOE/Veterans/Disabled/LGBTQ+ employer. For more information about DVCH and its services, visit us online at www.dvch.org

Requirements

  • High School Diploma or GED required
  • Bilingual in Spanish/English preferred
  • Experience in a medical office setting preferred
  • Ability to function independently in a fast paced/high pressure environment
  • A positive and enthusiastic attitude with patients
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